Quayside KYC Agent

Context

Quayside operates in nine markets, each with its own regulator and its own questions about automated KYC decisions. Every launch meant rebuilding evidence by hand.

Approach

We connected the Signa SDK in a day and captured two weeks of real traffic in shadow mode. From those traces the team built a graded suite of edge cases with their own subject-matter experts, then set release thresholds for each one.

Guardrails ran in monitor mode for a fortnight before switching to enforce, so every block was tuned on real conversations rather than guesses.

Result

A payments company runs document-checking agents across nine markets with one evidence pack per regulator. The full evidence pack — tests, thresholds, incidents and sign-offs — is regenerated on every release.